Refund & Exchange Policy

At Luma World, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with a simple and transparent Refund & Exchange Policy.

1. Returns

You may request a return within 3 days of receiving your order only in the following cases:

* The item has a manufacturing defect.
* You received an incorrect item that does not match your order.

Order Inspection Upon Delivery

Customers are welcome to inspect their order before the courier leaves. If you are not satisfied with your order, you may return it immediately to the courier. In this case, only the shipping fees will be charged.

Please Note

Once the courier has left, returns will only be accepted in the following cases:

* Manufacturing defects.
* Receiving an incorrect item that does not match your order.

To request a return, please contact us at lumastore95@gmail.com with your order number and a brief description of the issue. Once your request has been reviewed and approved, we will provide you with the return instructions.

Please note:

* Returns will not be accepted without prior approval.
* Customers are responsible for the return shipping costs, except in cases of manufacturing defects or receiving an incorrect item.

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2. Exchanges

We offer exchanges within 14 days for the same item in a different colour or model, subject to availability.

If the requested item is unavailable, we can offer store credit or a refund instead.

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3. Order Cancellation

If an order is cancelled after it has been handed over to the shipping company, the customer is responsible for paying the shipping fees, as these charges are billed to our store by the shipping company.

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4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days.

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5. Non-Returnable Items

For hygiene and quality reasons, certain items are not eligible for return or exchange, including:

* Items that have been used or damaged by the customer.
* Items returned without their original packaging or tags.

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6. Need Help?

If you have any questions regarding returns or exchanges, our customer support team is happy to assist you at:

lumastore95@gmail.com

Thank you for shopping with Luma World. Your trust means everything to us.